If subscription plan for 12 months commenced from 15.07.2019 to 14.07.2020 and the request for cancellation has been made on 10thof November 2019. On bare perusal it is clear that the user has completed 4 months, however, if the cancellation request would have been made done on or after 15th November, 2019 and on or before 14th December, 2019, then it would have been treated as 5 months of subscription.
Provided that for calculation of refund, the Service Provider considers Phone Consultation @Rs.100/- per Consultation (Rupees One Hundred Only) and Expert Meet @Rs.500/- per Meet (Rupees Five Hundred Only).
The subscription amount for the following cases is Rs. 12,000/-, wherein the limit of phone consultation credits allowed are 5 per month out of total 60 credits and the number of expert meet is 1 per month out of 12 meets.
( excess usage)
for excess of usage
(Rs. 100 per phone;
Rs. 500 per meet)
|Case 1||25 (0)||5 (0)||Rs. 5000/-||0||Rs. 7000/|
|Case 2||30 (5) 5 excess||8 (3) 3 excess||Rs. 5000/-||5*Rs.100/- =Rs.500/-
|Case 3||20 (0)||3 (0)||Rs. 5000/-||0||Rs. 7000/|